How to Book

“Been having a lot of joy lately with (the dog) and her “leave it”, so thought I’d try it with her favourite tonight… warm pork and apple sausages, pleased to see it worked! Even got her to “leave it” once the sausage was already on her tongue but still held in my fingers.” From Student Facebook Group.

 

English Setter Stella

Stella is sad when people leave their booking to the last minute and don’t get a place in class.

 

Please don’t leave booking to the last minute.  Our limited numbers of dogs in class mean that classes frequently fill up.

Book Conveniently Online

Online booking forms get us all the info we need about you and your dog.  For puppies under 18 weeks, we also take his birthdate so we can be sure we’re putting him in his age-appropriate group.

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Helps and Hints

Puppy date of birth

If you’re booking a puppy we’ll need his birthdate, it might be worth looking this up before you start.

How & When to Pay

Luna Schnuazer And Dobby Daschund Playing

Luna & Dobby have no interest at all in money.

 

Online Courses

You’ll be booking your Online Course first so you can start your training right away.

The Order of Things

  • Preschool – [php_everywhere instance=”1″]
  • Positively Pets Online
    • Positively Puppies- [php_everywhere instance=”3″]
    • Positively Dogs – [php_everywhere instance=”3″]
  • Class and/or Home Visit (if required)
    • Class- [php_everywhere instance=”4″]
    • Visit- [php_everywhere instance=”5″]

Once we have your PreSchool sorted, you can choose to book a paid course right there and then or continue to explore the free PreSchool.  Paid course gives much more training information and support.  Visit Course Comparison for a closer look.

Online Payments

Cheques, cash, credit card by phone all take a terribly long time to sort and are vulnerable to mistakes being made.  So, apologies, but online payments only.

Online Courses

Pay by card to get instant access to your paid course.

But if card payments aren’t good for you, you can pay by Bank Transfer (BACS) and we’ll sort your paid course as soon as that clears. 

Details of both payment methods will be on your Checkout Page.

Face-to-face Training (Classes/Home Visits/Bubble Meetings)

We take all payments in advance so we’re not worrying about admin during a visit. 

 

Visits/Bubble Meetings

Once we’ve arranged your visit, we’ll point you in the right direction to make a payment. 

Classes

You’ll be able to book and pay for a class via your Online Course. 

Straight away is best.  Because:

  • We need to be sure how many dogs are definitely coming so we can keep to our guarantees of maximum and minimum numbers in class.
  • We want to do as much administration in the office as possible so we’re not spending precious class time on admin.
  • Classes fill up and we’d hate you to be disappointed.

Firm Booking

We’ve received payment.  Firm bookings guarantee a place as long as the course isn’t full.


Soft Booking

Where you haven’t paid yet, possibly because you’ve opted to pay by Bank Transfer (BACS).  If you’ve made a soft booking, we’ll contact you to give you a chance finalise before we offer your place to another dog.

It is okay to pay during the first session, but you risk losing your place if the course fills up with people who’ve firm-booked ahead of you.

Minimum Class Number

It doesn’t happen often, but if we don’t hit our minimum number of dogs in class, we may cancel it.  The latest we’d cancel is the day before.

Refunds? 

Cancellations

Visiting a Class

We welcome visitors to all classes except The Big Brain Bit.

Please leave you dog at home when visiting.  It’s okay to leave him in the car as long as he’s safe and the weather is cool.  If the sun’s out and you can’t leave him at home, please bring someone to walk him while you visit.

If we’re not too busy with the dogs in class, we may be able to help you make an online booking on your phone, but sorry, we can’t take any course payments at class.

 

Cancellations

Refunds

Online Courses

Sorry, no refunds for online courses. 

Classes/Visits/Bubble Meetings

We’ll happily give a full refund if you cancel your booking 5 working days before a class/visit is due to start.

Apologies, but we can’t give refunds later than this. Our minimum and maximum numbers policy means we frequently turn dogs away so we need enough time to fill the place you’re not using.

Credits

If you cancel late and we manage to fill your place, we can offer you a “credit” for a future course. As in, we can just book your dog onto the next suitable course.

Exceptions:

Statutory exceptions apply and
If we breach any of our guarantees, we will refund you.