"Been having a lot of joy lately with (the dog) and her "leave it", so thought I'd try it with her favourite tonight... warm pork and apple sausages, pleased to see it worked! Even got her to "leave it" once the sausage was already on her tongue but still held in my fingers." From Student Facebook Group.
When to Pay
- We need to be sure how many dogs are definitely coming so we can keep to our guarantees of maximum and minimum numbers in class.
- We want to do as much administration in the office as possible so we're not spending precious class time on admin.
- Classes fill up and we'd hate you to be disappointed.
We've received payment. Firm bookings guarantee a place as long as the course isn't full.
Where you haven't paid yet. If you've made a soft booking, we'll contact you to give you a chance finalise before we offer your place to another dog.
It is okay to pay during the first session, but you risk losing your place if the course fills up with people who've firm-booked ahead of you.
If you'd rather not use an online shopping cart, we can take bookings over the phone with a credit/debit card. We're most likely to be in the office Monday and Wednesday afternoons between 1:00 and 4:00pm. Phone: 0191 266 3426
We can send out online banking invoices (BACS) or Paypal invoices contact. If we send you an invoice, please try to clear it right away because your booking will be "Soft" until the invoice is cleared.
- Paypal usually clears within 3 hours
- BACS can take up to 3 working days
Minimum Class Number
It doesn't happen often, but if we don't hit our minimum number of dogs in class, we may cancel it. The latest we'd cancel is the day before.
Other Ways to Book
We can take bookings over the phone with a credit/debit card. We do try to pick up the phone and respond to ansaphone messages quickly, but we're most likely to be in the office Monday and Wednesday afternoons between 1:00 and 4:00pm.
Phone: 0191 266 3426
We welcome visitors to all classes except The Big Brain Bit.
Please leave you dog at home when visiting. It's okay to leave him in the car as long as he's safe and the weather is cool. If the sun's out and you can't leave him at home, please bring someone to walk him while you visit.
Please complete and bring this form with you to save on admin time at class. Printable Booking Form
We'll happily give a full refund if you cancel your booking 5 working days before class is due to start.
Apologies, but we can't give refunds later than this. Our minimum and maximum numbers policy means we frequently turn dogs away so we need enough time to fill the place you're not using.
Statutory exceptions apply and
If we breach any of our guarantees, we will refund you.
If you cancel late and we manage to fill your place, we can offer you a "credit" for a future course. As in, we can just book your dog onto the next suitable course.